Payment policy

At Nordwatch (Ecomgruppen Sverige AB) we strive to offer a secure, smooth and flexible payment experience for all our customers. Below you will find our payment policy with details on payment methods, currency and terms.

Accepted payment methods

We accept the following payment methods:

  • Credit and debit cards : Visa, Mastercard, Maestro, American Express, UnionPay
  • Digital wallets : Apple Pay, Google Pay, Shop Pay, PayPal
  • Partial payment / Invoice : Klarna

All transactions are processed securely via trusted payment providers.

Currency

  • All payments are processed in Swedish kronor (SEK) .
  • If you are purchasing from another country, your bank or payment provider may charge additional exchange or transaction fees. These are the responsibility of the customer.

Security & data protection

  • Our webshop uses SSL encryption to protect your payment and personal information.
  • We do not store or have access to your full card details. All payments are handled directly by secure third-party providers.

Payment approval

  • Payment is made when you complete your purchase.
  • When choosing Klarna or other financing options, the payment terms apply directly from the supplier. Please read their terms and conditions before choosing this option.

Order confirmation

  • Once your payment has been processed, you will receive an order confirmation via email with details of your purchase.
  • If the payment is not approved or fails, the order will not be confirmed.

Taxes & duties

  • All prices on our website are listed including Swedish VAT (value added tax) .
  • For deliveries outside Sweden, local duties, taxes or fees may apply depending on the recipient country's regulations. These costs are the responsibility of the customer.

Failed or declined payments

  • If your payment fails or is declined, please check your payment details or contact your bank/payment provider.
  • You can also try another payment method from the list above.

Refunds

  • Refunds are always made to the original payment method used for purchase.
  • Depending on your bank or provider, it may take 5–10 business days for the refund to appear in your account.

Contact

If you have any questions or problems with payments, please contact us:

Company name: Ecomgruppen Sverige AB
Corporate ID: 556919-1728
Trade as: Nordwatch
Telephone number: +46 735 230 150
Email: info@nordwatch.se
Address: Lillekärr Norra 100, 425 34 Hisings Kärra, Sweden