FAQs
Orders
1. How do I place an order?
Simply add your desired products to your cart and proceed to checkout. You will receive an order confirmation via email when your order is placed.
2. Can I cancel or change my order after it has been placed?
Orders can only be changed or cancelled before they have been processed. If your order has already been shipped, you must follow our returns process.
3. What payment methods do you accept?
We accept most major credit cards, Klarna and other secure payment methods available at checkout.
4. Do I have to create an account to shop?
No, you can complete your purchase as a guest. However, by creating an account you can track your orders and shop faster in the future.
Shipping
5. How long does it take to process my order?
All orders are processed within 1–3 business days (Mon–Fri) . Orders placed after 2:00 PM (Stockholm time) are processed the next business day.
6. How long does delivery take?
Delivery time is normally 4–7 working days within Sweden after the order has been shipped.
7. Do you deliver outside Sweden?
Currently we only deliver within Sweden .
8. How much does shipping cost?
- Free shipping on orders over 500 SEK .
- A flat fee of SEK 49 applies to orders under SEK 500.
9. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking link.
10. What happens if my package is delayed?
We aim to deliver within the stated timeframe, but delays may occur due to external factors. Please contact us if your package is delayed.
Returns & Refunds
11. Can I return a product if I change my mind?
Yes, you can return non-defective products as long as they are in new and unused condition , and the request is made within 14 days of delivery.
12. Do you accept returns for defective products?
Absolutely. If your product is defective or damaged , please contact us immediately with pictures. We will arrange a refund, replacement or exchange .
13. How do I return a product?
Contact our customer service first at info@nordwatch.se or +46 735 230 150. Then send the product back by post. The customer is responsible for the return label.
14. Who pays for the return shipping?
The customer is responsible for the return shipping cost. Nordwatch does not provide free return labels.
15. How long does it take to get a refund?
Refunds are processed within 30 days after we have received and inspected the returned product.
16. In what currency will I receive my refund?
All refunds are made in SEK (Swedish kronor) .
Changes
17. Can I exchange my product for another?
Yes, exchanges are accepted as long as the product is in new and unused condition and the request is made within 14 days .
18. How do I request an exchange?
Contact our customer service with your order details and we will guide you through the process.
Problems with orders
19. My package is lost – what do I do?
If your package is lost in transit, please contact us immediately. We will investigate the matter with the carrier and find a solution.
20. My product arrived damaged – what do I do?
Please contact us within 3 business days of delivery with pictures of the damaged product and packaging. We will arrange a replacement, refund or exchange.
21. I received the wrong product – what do I do?
Contact our customer service and we will help you return the wrong product and send you the correct item.
Generally
23. Do you charge a restoration fee?
No, we do not charge a restocking fee for returns.
24. Can your policies change in the future?
Yes, we reserve the right to update our policies at any time. Any changes will be posted on our website and will be effective immediately.
25. How can I contact you?
You can reach us by e-mail at info@nordwatch.se or by phone at +46 735 230 150 .